Differences

This shows you the differences between two versions of the page.

--- wiki:suggestions [2015/01/07 18:58] – [TECHNICAL SUPPORT TEAM KITCHENER ARTICLE REQUESTS] Bill Young
+++ wiki:suggestions [2023/08/02 01:08] (current) – Fei Han
@@ Line 1: / Line 1: @@
 ====== Suggestions ======
-Have something you would like to see added?
+**Have something you would like to see added?** \\
+Edit this page by clicking the "Pencil" on the right hand side and use the following:
+<code>
+===== YOUR TOPIC HERE =====
+TEXT ABOUT YOUR TOPIC
+</code>
+Once you type out your suggestion, insert your signature by clicking the pencil icon at the top toolbar of the edit section.
-Can you add doremi Troubleshooting for HDD
+\\LWU1200-DS missing in the current List
+ --- //[[fei.han@christiedigital.com|Fei Han]] 2023/08/02 01:05//
-Sean Darrell
+===== SMART Tests for All NAS Units =====
-===== TMS Configurations =====
+Would like to see a process for testing all NAS units for SMART errors.
-Specifically how to add the Auditorium Switches to Theatre CineWatch so remote monitoring can start being recorded.
+ --- //[[Anthony.Flores@christiedigital.com|Anthony Flores]] 2018/12/06 00:04//
-===== Amdocs Down Process =====
+===== Current List of Christie Products =====
-I would like to see an AMDOCS Down process added. Especially for cases waiting to be created. Do we respond to the internal emails from the noc etc... As well as order of priority. Should field ops/cust ops be handled first, or cases waiting to be created and so on. ALso perhaps a small dispatch bit added for cases that need dispatching (primarily for after hours, do they go in awaiting field dispatch and the like.)
+can't find LWU1200-DS in the Current List of Christie Products
- --- //[[victoria.vandenberg@christiedigital.com|Vickie Vandenberg]] 2013/10/07 23:02//
-===== Parts Troubleshooting =====
-I would benefit from a brief summation of which parts can be troubleshot with some guidelines of what to look for by way of troubleshooting.
-thank you:)
- --- //[[jessica.england@christiedigital.com|Jessica England]] 2014/01/04 18:33//
 ===== TECHNICAL SUPPORT TEAM KITCHENER ARTICLE REQUESTS =====
@@ Line 41: / Line 40: @@
 | Darryl| 446583| Roadster HD16K-J| Lamp Replacement Part Numbers| Customer Request: what do the 3 part numbers: 03-900518-61P, 03-900518R61P, and 03-000883-01P mean? Which should I purchase| There is a wiki article for lamp replacement instructions but it does not describe the 3 part numbers options availible to the customer|
 |Daniel|446596|Mirage 4K35| Serial Communication Issue|A troubleshooting tree to determine how to properly troubleshoot Serial communcation|Confirm configuration, use test software, replace defective parts|
-|Justin|446599|HD10K-M| Access To Product Information |Customer was looking for audible noise of the projector and airflow, was trying to use the wiki | Found the airflow on the line drawing but the audible noise wasn't available had to go to N:\ and look in specs manual |
+|Justin Snowden |446599|HD10K-M| Access To Product Information |Customer was looking for audible noise of the projector and airflow, was trying to use the wiki | Found the airflow on the line drawing but the audible noise wasn't available had to go to N:\ and look in specs manual |
-|Bill|----|OEM Projectors exapmle LW555| Issues With Brand New Lamps Article|article looks to be outdated since we no longer track OEM lamp s/n's | Need to be updated |
+|Bill|----|OEM Projectors| Issues With Brand New Lamps Article|article looks to be outdated since we no longer track OEM lamp s/n's | Articel Needs to be updated |
+| Martin Stachowski | 446713| Brio | Was referencing the swap out program for Brio - wanted to swap out his unused brios for the new model | I had customer send me his email chain with the swap out program - i didn't realize until later in the conversation that these were unopened units  | processed swap out - Wiki needs reference to our programs|
+| Martin Stachowski | 446737 | lwu505| Trying to get lamp hours when lamps won't strike | sent core librarian with document on how to get the lamp hours through rs-232  | Wiki only shows how to get lamp hours from the menu - no reference on how to get hours through RS-232 |
+| Martin Stachowski | 439806 | HD+30K | Has Vibration in image | Explained the difference between physical vibration and electronic jitter - possible causes are blower, lens, extractor fan  | try to put pressure on the lens, blower may need to be replaced.  No real way to isolate the failure without safety issues |
+| Martin Stachowski | None | Easy Rider / J series| Vibration | do a page on how to isolate where vibration is coming from  | work with repair to come up with a flow chart for projectors? |
+| Justin Snowden | 446872 | CP4230 | Access To Product Information | Pin Out For AES cable for the IMB | Went to the user manual of the IMB and sent customer a snapshot |
+| Martin Stachowski | None | Twist 2.1 | Trying to install on mac with emulator "fusion" -  | not much information on twist issues on the wiki | left them with trying a windows machine or try twist 1.6.3 or 1.6.6 on the emulator |
+| Justin Snowden | 447560 | LX1000 | Access To Product Information | Information on the LX1000 tried a search but couldn't find any information, customer was looking for the part number for the FLC Adapter | Went into the N:/ found the information in Sanyo >> Lens Info >> FLC_Adapter_Collars  |
+| Justin Snowden | NA | Cinema | Lens Calculations | Customer looking for help with picking lens, lamp, etc for a cinema projector | Walk through how to obtain the cinema configurator and how to use it  |
+| Martin Stachowski | None | repair pricing | put link for repair pricing page into the SRMA page | need to link pricing page to SRMA page| need to link pricing page to SRMA page|
+| Martin Stachowski | None | 2F on HD+25-35k| create page on undocumented 2F error| 2F caused by wiring 2 projector wrong, comm cables and power cables to diff projectors| update info from my emails|