wiki:suggestions
Table of Contents
Suggestions
Have something you would like to see added?
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===== YOUR TOPIC HERE ===== TEXT ABOUT YOUR TOPIC
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\\LWU1200-DS missing in the current List — Fei Han 2023/08/02 01:05
SMART Tests for All NAS Units
Would like to see a process for testing all NAS units for SMART errors.
— Anthony Flores 2018/12/06 00:04
Current List of Christie Products
can't find LWU1200-DS in the Current List of Christie Products
TECHNICAL SUPPORT TEAM KITCHENER ARTICLE REQUESTS
Note: Please Remember to add as much detail as possible. All detail you add to the below chart should be enough to create the complete wiki page
| Tech Name | Case Log# XXXXXX | Projector Model | Failure Description | Troubleshooting Details | Resolution Details |
|---|---|---|---|---|---|
| Darryl Renner | None | D4K42LH + CP42LH | No “D4K60LH” or “CP42LH” Pages on the Wiki | Customer called in and asked for the user manual. It is currently not on the Wiki. It can be found on the N: Drive, and also Agile when searching the product names. Please create a Laser Page soon including all standard specs like other pages (include all standards like user manual, service manual, etc,) | Downloaded the User Manual via Agile and sent to the customer |
| Justin Snowden | None | HD35K | Not quite a failure. It's Error Codes Chart - Access | Found in manual but would be a lot easier and faster to access a quick reference of the chart. It would come down to the structure of the wiki. Can it be put up somewhere easier like pictures? or on the top chart? | Add to pictures, or general information template? It's really up to you |
| Martin Stachowski | None | Lwu501i | Throw distance question about lens offset | didn't check the wiki but they wanted lens offsets, how horizontal affects vertical offset | not sure where to put |
| Anthony | 446475 | PHOENIX | Network Connection Issue | Looking for Default IP and Subnet and instructions as to what to do if the IP Address setup fails | Needs Wiki article |
| Anthony | 446467 | LW555 | Firmware request | Looking for firmware and upgrade instructions | Need to post articles to Wiki article |
| Anthony | 446456 | M-Series | Lens Line Drawing | Looking for line drawings | Need to post documents to Wiki |
| Anthony | 446437 | LX700 | Lens Compatibility | Looking to see if a LX650 Lens can be used on a LX700 | Need to create article as to what projectors can share lenses |
| Anthony | 446428 | LX1000 | Lens Adapter Part # | Looking for Lens adapter part # | Need to create and post Wiki Article that provide Lens Adapter part #'s |
| Martin Stachowski | None | DHD600-G | INFO - when projector is in 90 / 270 degree orientation, you will only get 50% lamp life. (pointing sky / ground) | No troubleshooting | This was brought up in the engineering escalation meeting - website will be updated and tech bulletin created. Wiki needs to be updated with the new information - both on spec section as well as a section for lamps failing early |
| Anthony | 446564 | Cinema all Projectors | Maintenance Schedules | Looking for customer Maintenance Schedules | Need to post articles to the Wiki |
| Martin Stachowski | None | None | Do we want a page dedicated to RS-232 troubleshooting? This would be generic to all projectors | For the specific call verifying rs-232 codes was all that was needed. So the wiki did provide the proper rs-232 codes | A troubleshooting RS-232 page can be created to help isolate whether the issue is with the projector or control system. Right now i only see a link to the RS-232 document on the WIKI |
| Darryl | 446583 | Roadster HD16K-J | Lamp Replacement Part Numbers | Customer Request: what do the 3 part numbers: 03-900518-61P, 03-900518R61P, and 03-000883-01P mean? Which should I purchase | There is a wiki article for lamp replacement instructions but it does not describe the 3 part numbers options availible to the customer |
| Daniel | 446596 | Mirage 4K35 | Serial Communication Issue | A troubleshooting tree to determine how to properly troubleshoot Serial communcation | Confirm configuration, use test software, replace defective parts |
| Justin Snowden | 446599 | HD10K-M | Access To Product Information | Customer was looking for audible noise of the projector and airflow, was trying to use the wiki | Found the airflow on the line drawing but the audible noise wasn't available had to go to N:\ and look in specs manual |
| Bill | —- | OEM Projectors | Issues With Brand New Lamps Article | article looks to be outdated since we no longer track OEM lamp s/n's | Articel Needs to be updated |
| Martin Stachowski | 446713 | Brio | Was referencing the swap out program for Brio - wanted to swap out his unused brios for the new model | I had customer send me his email chain with the swap out program - i didn't realize until later in the conversation that these were unopened units | processed swap out - Wiki needs reference to our programs |
| Martin Stachowski | 446737 | lwu505 | Trying to get lamp hours when lamps won't strike | sent core librarian with document on how to get the lamp hours through rs-232 | Wiki only shows how to get lamp hours from the menu - no reference on how to get hours through RS-232 |
| Martin Stachowski | 439806 | HD+30K | Has Vibration in image | Explained the difference between physical vibration and electronic jitter - possible causes are blower, lens, extractor fan | try to put pressure on the lens, blower may need to be replaced. No real way to isolate the failure without safety issues |
| Martin Stachowski | None | Easy Rider / J series | Vibration | do a page on how to isolate where vibration is coming from | work with repair to come up with a flow chart for projectors? |
| Justin Snowden | 446872 | CP4230 | Access To Product Information | Pin Out For AES cable for the IMB | Went to the user manual of the IMB and sent customer a snapshot |
| Martin Stachowski | None | Twist 2.1 | Trying to install on mac with emulator “fusion” - | not much information on twist issues on the wiki | left them with trying a windows machine or try twist 1.6.3 or 1.6.6 on the emulator |
| Justin Snowden | 447560 | LX1000 | Access To Product Information | Information on the LX1000 tried a search but couldn't find any information, customer was looking for the part number for the FLC Adapter | Went into the N:/ found the information in Sanyo » Lens Info » FLC_Adapter_Collars |
| Justin Snowden | NA | Cinema | Lens Calculations | Customer looking for help with picking lens, lamp, etc for a cinema projector | Walk through how to obtain the cinema configurator and how to use it |
| Martin Stachowski | None | repair pricing | put link for repair pricing page into the SRMA page | need to link pricing page to SRMA page | need to link pricing page to SRMA page |
| Martin Stachowski | None | 2F on HD+25-35k | create page on undocumented 2F error | 2F caused by wiring 2 projector wrong, comm cables and power cables to diff projectors | update info from my emails |
wiki/suggestions.txt · Last modified: 2023/08/02 01:08 by Fei Han