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Welcome to the Project Digital Wiki!
← Please use the navigation on the left or the search in the top-right to locate content.
Wiki IP Address
198.58.115.116
Important Numbers
- NOC Main - 800-550-3061
- PS Coordination - 855-245-4267
- Tech Support - ProAV Support - 1-800-221-8025 Option 2, 3 | email:
support.americas@christiedigital.com - Cinema Support -877-334-4267
- Christie Phoenix - Video Processor Tier 2 (North America) - 888-404-4001
NOC Quick Start Links
11/4/2022
Avatar 2 Preparation
Disk Space Utilization Customer Announcement
Dolby Cinema - 48fps 4K 3D Workaround
IMB-S2 Transfer issues
There has been an issue identified where remote ingests (transfers of content) containing MCATitle tags will fail.
- Sites should be instructed to locally ingest the content as a workaround
- IMB version 1.8.8 does contain a fix for this issue
- See email (IMB-S2 Transfer Issues) sent out for more information
01/27/2022
NEW PROCESS
NYPD AVI-SPI
The NOC is to support video wall cubes (Light engines/LE cubes they may be referred to as) A case must be created and we will raise a PR appropriately. We must capture the following information:
- Serial number
- Number of hours on the LE
- Wall location name
Dolby Vision EMEA / APAC Parts Handling Process
Dolby Vision EMEA / APAC Parts Handling Process
02/13/2019
NOC Case Creation Templates
Please click the link below to be directed to the NOC Case Creation Templates
02/01/2019
Support Cinema Homepage
Please click the link below to be directed to the NOC Cinema Support Homepage
IPG LM Process
CEN Transition
Site should contact directly:
- CEN360 (844)-236-6334
Allure Transition to CRI
- Email: Support@cri.com
- Phone: 502-791-8776
- Note: If CRI Calls for assistance, please do help them as this is a new service for them and we will assist them with this transition.
CP4325-RGB
Lead Issue Tracker
Make a Suggestion/Request Wiki Articles
Wiki created 2/17/2012.
Wiki Administrators:
John Garcia, Brian Masuda, James Larsen, Amy Hern, Dan Matyja
R.I.P NOC 2/19/21
