Welcome to the Project Digital Wiki!
← Please use the navigation on the left or the search in the top-right to locate content.
Wiki IP Address
198.58.115.116
Important Numbers
- NOC Main - 800-550-3061
- PS Coordination - 855-245-4267
- Tech Support - ProAV Support - 1-800-221-8025 Option 2, 3 | email:
support.americas@christiedigital.com - Cinema Support -877-334-4267
- Christie Phoenix - Video Processor Tier 2 (North America) - 888-404-4001
NOC Quick Start Links
03/11/2024
AMC Support
In the PO Field, please enter the word “AMCMAR” for tracking purposes.
- Wed, 3/20: 2PM – 10PM Pacific
02/21/2024
Entitlement codes
- EN-TO - Entitlement Timed-Out
- EN-SPIN - Entitlement Search Spins
- EN-NF - Entitlement Not Found
- EN-OE - Entitlement Other Error
12/28/2023
Doremi Server Upgrade/SM Certificate expires 12/31 at midnight
NYPD AVI-SPI
The NOC is to support video wall cubes (Light engines/LE cubes they may be referred to as) A case must be created and we will raise a PR appropriately. We must capture the following information:
- Serial number
- Number of hours on the LE
- Wall location name
Dolby Vision EMEA / APAC Parts Handling Process
Dolby Vision EMEA / APAC Parts Handling Process
02/13/2019
NOC Case Creation Templates
Please click the link below to be directed to the NOC Case Creation Templates
02/01/2019
Support Cinema Homepage
Please click the link below to be directed to the NOC Cinema Support Homepage
IPG Laser Homepage
IPG is a 3rd party Laser provider, they are currently working with Dolby to provide laser modules. These will be installed instead of the Christie Modules in new Dolby Eclipse installations.
These units differ from ours and we must engage IPG Support in order to resolve many of these issues.
CEN Transition
Site should contact directly:
- CEN360 (844)-236-6334
Wiki created 2/17/2012.
Wiki Administrators:
John Garcia, Brian Masuda, James Larsen, Amy Hern, Dan Matyja
R.I.P NOC 2/19/21
