====== Suggestions ====== **Have something you would like to see added?** \\ Edit this page by clicking the "Pencil" on the right hand side and use the following: ===== YOUR TOPIC HERE ===== TEXT ABOUT YOUR TOPIC Once you type out your suggestion, insert your signature by clicking the pencil icon at the top toolbar of the edit section. \\LWU1200-DS missing in the current List --- //[[fei.han@christiedigital.com|Fei Han]] 2023/08/02 01:05// ===== SMART Tests for All NAS Units ===== Would like to see a process for testing all NAS units for SMART errors. --- //[[Anthony.Flores@christiedigital.com|Anthony Flores]] 2018/12/06 00:04// ===== Current List of Christie Products ===== can't find LWU1200-DS in the Current List of Christie Products ===== TECHNICAL SUPPORT TEAM KITCHENER ARTICLE REQUESTS ===== **Note: Please Remember to add as much detail as possible. All detail you add to the below chart should be enough to create the complete wiki page** ^ Tech Name ^ Case Log# XXXXXX ^ Projector Model ^ Failure Description ^ Troubleshooting Details ^ Resolution Details ^ | Darryl Renner | None | D4K42LH + CP42LH | No "D4K60LH" or "CP42LH" Pages on the Wiki | Customer called in and asked for the user manual. It is currently not on the Wiki. It can be found on the N: Drive, and also Agile when searching the product names. Please create a Laser Page soon including all standard specs like other pages (include all standards like user manual, service manual, etc,) | Downloaded the User Manual via Agile and sent to the customer | | Justin Snowden | None | HD35K | Not quite a failure. It's Error Codes Chart - Access | Found in manual but would be a lot easier and faster to access a quick reference of the chart. It would come down to the structure of the wiki. Can it be put up somewhere easier like pictures? or on the top chart? | Add to pictures, or general information template? It's really up to you | | Martin Stachowski | None | Lwu501i| Throw distance question about lens offset| didn't check the wiki but they wanted lens offsets, how horizontal affects vertical offset | not sure where to put| | Anthony| 446475 | PHOENIX| Network Connection Issue| Looking for Default IP and Subnet and instructions as to what to do if the IP Address setup fails| Needs Wiki article| | Anthony| 446467 | LW555| Firmware request| Looking for firmware and upgrade instructions| Need to post articles to Wiki article| | Anthony| 446456 | M-Series| Lens Line Drawing| Looking for line drawings | Need to post documents to Wiki| | Anthony| 446437 | LX700| Lens Compatibility| Looking to see if a LX650 Lens can be used on a LX700| Need to create article as to what projectors can share lenses| | Anthony| 446428| LX1000| Lens Adapter Part #| Looking for Lens adapter part #| Need to create and post Wiki Article that provide Lens Adapter part #'s| | Martin Stachowski | None | DHD600-G| INFO - when projector is in 90 / 270 degree orientation, you will only get 50% lamp life. (pointing sky / ground) | No troubleshooting | This was brought up in the engineering escalation meeting - website will be updated and tech bulletin created. Wiki needs to be updated with the new information - both on spec section as well as a section for lamps failing early| | Anthony| 446564| Cinema all Projectors| Maintenance Schedules| Looking for customer Maintenance Schedules| Need to post articles to the Wiki| | Martin Stachowski | None | None| Do we want a page dedicated to RS-232 troubleshooting? This would be generic to all projectors | For the specific call verifying rs-232 codes was all that was needed. So the wiki did provide the proper rs-232 codes | A troubleshooting RS-232 page can be created to help isolate whether the issue is with the projector or control system. Right now i only see a link to the RS-232 document on the WIKI| | Darryl| 446583| Roadster HD16K-J| Lamp Replacement Part Numbers| Customer Request: what do the 3 part numbers: 03-900518-61P, 03-900518R61P, and 03-000883-01P mean? Which should I purchase| There is a wiki article for lamp replacement instructions but it does not describe the 3 part numbers options availible to the customer| |Daniel|446596|Mirage 4K35| Serial Communication Issue|A troubleshooting tree to determine how to properly troubleshoot Serial communcation|Confirm configuration, use test software, replace defective parts| |Justin Snowden |446599|HD10K-M| Access To Product Information |Customer was looking for audible noise of the projector and airflow, was trying to use the wiki | Found the airflow on the line drawing but the audible noise wasn't available had to go to N:\ and look in specs manual | |Bill|----|OEM Projectors| Issues With Brand New Lamps Article|article looks to be outdated since we no longer track OEM lamp s/n's | Articel Needs to be updated | | Martin Stachowski | 446713| Brio | Was referencing the swap out program for Brio - wanted to swap out his unused brios for the new model | I had customer send me his email chain with the swap out program - i didn't realize until later in the conversation that these were unopened units | processed swap out - Wiki needs reference to our programs| | Martin Stachowski | 446737 | lwu505| Trying to get lamp hours when lamps won't strike | sent core librarian with document on how to get the lamp hours through rs-232 | Wiki only shows how to get lamp hours from the menu - no reference on how to get hours through RS-232 | | Martin Stachowski | 439806 | HD+30K | Has Vibration in image | Explained the difference between physical vibration and electronic jitter - possible causes are blower, lens, extractor fan | try to put pressure on the lens, blower may need to be replaced. No real way to isolate the failure without safety issues | | Martin Stachowski | None | Easy Rider / J series| Vibration | do a page on how to isolate where vibration is coming from | work with repair to come up with a flow chart for projectors? | | Justin Snowden | 446872 | CP4230 | Access To Product Information | Pin Out For AES cable for the IMB | Went to the user manual of the IMB and sent customer a snapshot | | Martin Stachowski | None | Twist 2.1 | Trying to install on mac with emulator "fusion" - | not much information on twist issues on the wiki | left them with trying a windows machine or try twist 1.6.3 or 1.6.6 on the emulator | | Justin Snowden | 447560 | LX1000 | Access To Product Information | Information on the LX1000 tried a search but couldn't find any information, customer was looking for the part number for the FLC Adapter | Went into the N:/ found the information in Sanyo >> Lens Info >> FLC_Adapter_Collars | | Justin Snowden | NA | Cinema | Lens Calculations | Customer looking for help with picking lens, lamp, etc for a cinema projector | Walk through how to obtain the cinema configurator and how to use it | | Martin Stachowski | None | repair pricing | put link for repair pricing page into the SRMA page | need to link pricing page to SRMA page| need to link pricing page to SRMA page| | Martin Stachowski | None | 2F on HD+25-35k| create page on undocumented 2F error| 2F caused by wiring 2 projector wrong, comm cables and power cables to diff projectors| update info from my emails|