====== Welcome to the Project Digital Wiki! ======
<- Please use the navigation on the left or the search in the top-right to locate content. <WRAP right round 200px>
**Wiki IP Address**\\
198.58.115.116
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=== Important Numbers ===
  * **NOC Main -** 800-550-3061
  * {{https://wiki.projectdigital.info/noc/numberstonoc|Other Important NOC Phone Numbers}}
  * **PS Coordination -** 855-245-4267
  * **Tech Support -** ProAV Support - 1-800-221-8025 Option 2, 3 | email: ''support.americas@christiedigital.com''
  * {{https://wiki.projectdigital.info/noc/numberstonoc|See Tech Support Call options}}
  * **Cinema Support -**877-334-4267
  * **Christie Phoenix -** Video Processor Tier 2 (North America) - 888-404-4001

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=== NOC Quick Start Links ===
  * [[noc:case_creation_template]]
  * [[noc:cse_markets]]
  * [[noc:amc_ip_list]]
  * [[screenservers:|Screen Servers]]
  * [[projectors:|Projectors]]
  * [[entertainmentsolutions:e3lh]]
  * [[libraryservers:|Library Servers]]
  * [[noc:software_version_matrix]]
  * [[noc:tech_support|Cinema Support Homepage]]
  * [[noc:dispatch:field_support|]] 
  * [[noc:inventory:parts_list|Inventory Parts List]] <wrap hi>NEW</wrap>
  * [[screenservers:doremi:partslist]] <wrap hi>NEW</wrap>
  * [[noc:cds_projector_manuals|]] <wrap hi>NEW</wrap>

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**03/11/2024**
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===AMC Support===
In the PO Field, please enter the word **"AMCMAR"** for tracking purposes.

  * Wed,  3/20:   2PM – 10PM Pacific
 

[[noc:amc_beyonce_support_page|AMC Support Page]]
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**02/21/2024**
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=== Entitlement codes ====
  * EN-TO  - Entitlement Timed-Out
  * EN-SPIN - Entitlement Search Spins
  * EN-NF   - Entitlement Not Found
  * EN-OE   - Entitlement Other Error


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**12/28/2023**
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=== Doremi Server Upgrade/SM Certificate expires 12/31 at midnight ===
Please visit the [[screenservers:doremi:doremi_y2k24_sm_rtc_issue_cert_extension_update|Dolby/Doremi Y2K24 SM RTC Issue]] for full details\\


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**01/27/2022**
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<wrap em>NEW PROCESS</wrap> \\

=== NYPD AVI-SPI ===
The NOC is to support video wall cubes (Light engines/LE cubes they may be referred to as)
A case must be created and we will raise a PR appropriately.
We must capture the following information:
  * Serial number
  * Number of hours on the LE
  * Wall location name

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**Dolby Vision EMEA / APAC Parts Handling Process** \\
[[christielaser/DolbyVision/EMEA_APAC_Parts|Dolby Vision EMEA / APAC Parts Handling Process]]

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**02/13/2019**
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=== NOC Case Creation Templates ===
Please click the link below to be directed to the NOC Case Creation Templates
  * [[noc:case_creation_template|NOC Case Creation Templates]]

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**02/01/2019**
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=== Support Cinema Homepage ===
Please click the link below to be directed to the NOC Cinema Support Homepage
  * [[noc:tech_support|Support Cinema Homepage]]


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=== IPG Laser Homepage ===
IPG is a 3rd party Laser provider, they are currently working with Dolby to provide laser modules. These will be installed instead of the Christie Modules in new Dolby Eclipse installations.

These units differ from ours and we must engage [[christielaser:noc:diagnosis_and_troubleshooting:ipgsupport|IPG Support]] in order to resolve many of these issues.


[[christielaser:noc:diagnosis_and_troubleshooting:ipg_laser|IPG Laser Homepage]]
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=== CEN Transition ===
Site should contact directly:
  * **CEN360 (844)-236-6334**

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<wrap lo>Wiki created 2/17/2012.\\
\\
Wiki Administrators:\\
John Garcia, Brian Masuda, James Larsen, Amy Hern, Dan Matyja
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\\
<wrap em>R.I.P NOC 2/19/21</wrap>\\
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